Legal Information

Company Information

LMM Holdings Pty Ltd as The Trustee for Brisbane BMW Unit Trust T/A Rolls-Royce Motor Cars Brisbane is responsible for the content of this website.

Rolls-Royce Motor Cars Brisbane has it’s registered office at 800 Ann Street, Fortitude Valley, QLD 4006, QLD, Australia,
Email address: enquiries@rolls-roycemotorcars.com

Legal Information

Rolls-Royce Motor Cars Brisbane is responsible for the contents of this website. Whilst we endeavour to ensure the information is up to date and accurate, we cannot accept responsibility for your reliance on any information on this website. Any questions you have should be directed to Rolls-Royce Motor Cars Brisbane

Rolls-Royce Motor Cars Brisbane will hold and process any personal information which you provide via this website in order to facilitate and enhance the services which we provide. Your information will also be shared with Rolls-Royce Motor Cars Limited, in the United Kingdom. Should you wish to learn more about how your information will be used, please contact us by writing to: 800 Ann Street, Brisbane, QLD, 4006. Alternatively you can e-mail: sales@rolls-roycemotorcars-brisbane.com.au or phone 07 3853 0200.

LMM Holdings Pty Ltd as The Trustee for Brisbane BMW Unit Trust trading as Rolls-Royce Motor Cars Brisbane is a company registered in Australia.

Privacy Policy

At Rolls-Royce Motor Cars Brisbane the privacy of personal information is important. This document sets out the Privacy Policy of Rolls-Royce Motor Cars Brisbane and explains how Rolls-Royce Motor Cars Brisbane manages personal information.

 

  1. What privacy law apply to Rolls-Royce Motor Cars Brisbane?

Whenever Rolls-Royce Motor Cars Brisbane collects, holds, uses, discloses or otherwise deals with any personal information, Rolls-Royce Motor Cars Brisbane is bound by and must comply with the Privacy Act 1988 (Privacy Act) and with the 13 Australian Privacy Principles (APPs) in the Privacy Act.

 

  1. Collection of personal information

Personal information includes any information or opinion about an identified, or reasonably identifiable, individual.

The kinds of personal information Rolls-Royce Motor Cars Brisbane collects will vary depending on the particular circumstances and the types of products and services provided to you. Generally, the kinds of personal information Rolls-Royce Motor Cars Brisbane may collect include:

  • contact and identification information such as your name, residential and/or business address, email address, contact numbers, date of birth and driver's licence details;
  • your employment history, education and qualifications;
  • vehicle details such as details of any vehicle purchased or financed, purchase date and the name of another authorised Rolls-Royce Motor Car dealer, to the extent such information identifies, or could reasonably identify, you;
  • warranty and service details, to the extent such information identifies, or could reasonably identify, you;
  • information about you that is collected from marketing campaigns, product research and customer surveys;
  • any other information you provide to Rolls-Royce Motor Cars Brisbane; and
  • any other personal information which Rolls-Royce Motor Cars Brisbane is required or authorised to collect under Australian law, for example for identity verification purposes or a court/tribunal order.

Rolls-Royce Motor Cars Brisbane may also collect sensitive information about you, including health information, where necessary in the circumstances. Rolls-Royce Motor Cars Brisbane will not collect sensitive information about you unless you have consented or the collection is otherwise required or authorised by law.

 

  1. Collection of personal information

Generally, Rolls-Royce Motor Cars Brisbane collects personal information directly from you through:

Rolls-Royce Motor Cars Brisbane websites and the completion of online forms, contact with Rolls-Royce Motor Cars Brisbane personnel with whom you interact, whether in person or by way of email, telephone, SMS or fax communications or correspondence sent via post;

publicly maintained records or other publicly available sources of information including social media and other similar websites; and

marketing campaigns including competitions, promotions, events, sponsorships or through other partnerships.

There may be occasions when Rolls-Royce Motor Cars Brisbane collects personal information from other sources including:

  • other Rolls-Royce Motor Cars Dealers;
  • if applicable, other companies which are part of the LMM Holdings Pty Ltd;
  • service providers and business partners such as roadside assistance and accident management providers, fleet services provider and insurance providers; and
  • publicly maintained records.

Generally, Rolls-Royce Motor Cars Brisbane only collect personal information from sources other than you if it is unreasonable or impracticable to collect the personal information from you.

 

  1. Purposes for which Rolls-Royce Motor Cars Brisbane collect personal information

Rolls-Royce Motor Cars Brisbane collects, holds, uses and discloses personal information that is reasonably necessary for one or more of their functions and activities as companies in the business of selling vehicles, parts, accessories and other related products and services.

The main purposes for which Rolls-Royce Motor Cars Brisbane collect, hold, use and disclose your personal information are:

  • sales and aftersales activities including the provision of warranty services;
  • customer support, care and information and managing relationships with customers;
  • managing or administering the services Rolls-Royce Motor Cars Brisbane provides;
  • recruitment of employees, consultants and contractors;
  • undertaking customer surveys and analysis;
  • marketing activities, including the communication of information about the products and services of Rolls-Royce Motor Cars Brisbane;
  • other purposes about which Rolls-Royce Motor Cars Brisbane informs you when your personal information is collected or to which you have otherwise consented;
  • related purposes which would be reasonably expected in the circumstances; or
  • any purposes otherwise permitted or required by any Australian law or court/tribunal order.

You may choose not to provide some or all of your personal information and you may choose to deal with Rolls-Royce Motor Cars Brisbane on an anonymous basis or under a pseudonym. However, without certain information and/or without being able to identify you, Rolls-Royce Motor Cars Brisbane may not be able to provide their products and/or services to you. For example, by law you identity may need to be verified before you can receive certain products or services.

 

  1. Disclosure of personal information

Rolls-Royce Motor Cars Brisbane may disclose your personal information on a confidential basis to:

  • Other Rolls-Royce Motor Cars Dealers so that they may use the personal information for one or more of the purposes set out in paragraph 4 or to assist Rolls-Royce Motor Cars Brisbane to carry out the particular purpose;
  • if applicable to other companies which are part of the LMM Holdings Pty Ltd;
  • third parties engaged to perform administrative or other services;
  • other service providers and business partners; and
  • to AUSTRAC or other government agencies or bodies in respect of any suspicious or threshold transactions or activities.

 

  1. Direct marketing

As detailed above Rolls-Royce Motor Cars Brisbane may collect, use and disclose your personal information to inform you of products, services or offers of Rolls-Royce Motor Cars Brisbane or its business partners which may be of interest to you.

Rolls-Royce Motor Cars Brisbane may contact and communicate with you for the purpose of direct marketing via its websites, social media and other similar websites, the telephone, post, facsimile, email or SMS.

If you do not want to receive this information in a particular way or at all or you do not want Rolls-Royce Motor Cars Brisbane to use or disclose your personal information for direct marketing purposes, the Rolls-Royce Motor Cars Brisbane Resolution Officer can be contacted on the details set out in paragraph 10 .

Generally, Rolls-Royce Motor Cars Brisbane will not directly market to you unless you have been given an opportunity to opt out of receiving future direct marketing communications.

However, if Rolls-Royce Motor Cars Brisbane contacts you for the purpose of direct marketing, without having obtained your prior consent, Rolls-Royce Motor Cars Brisbane will explain that you can opt out and tell you how to opt out of receiving any further marketing communications.

 

  1. Overseas disclosures

Rolls-Royce Motor Cars Brisbane may disclose personal information to overseas recipients in order to provide their products and/or services and for administrative or other business management purposes.

While it is not practicable to list every country in which such recipients may be located, recipients of such disclosures is likely to include Germany and Malaysia.

 

  1. Security of personal information

Rolls-Royce Motor Cars Brisbane take steps reasonable in the circumstances to ensure that the personal information they hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.

Rolls-Royce Motor Cars Brisbane holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff.

Personal information may also, in certain circumstances, be held on behalf of Rolls-Royce Motor Cars Brisbane in hard copy or electronic forms by their service providers (such as offsite document storage providers or electronic data storage providers).

Rolls-Royce Motor Cars Brisbane require employees, service providers and other entities to which they disclose personal information to comply with confidentiality and security requirements regarding personal information held on behalf of Rolls-Royce Motor Cars Brisbane and to treat personal information in accordance with the Privacy Act.

Rolls-Royce Motor Cars Brisbane takes steps reasonable in the circumstances to destroy or permanently de-identify any personal information held in circumstances where it is no longer required, unless the retention of the personal information is otherwise required or authorised by law.

 

  1. Access and correction - personal information

Rolls-Royce Motor Cars Brisbane takes steps reasonable in the circumstances to ensure that the personal information they collect, hold, use and disclose is accurate, complete, up-to-date, relevant and not misleading.

You have a right to access and seek correction of your personal information held by Rolls-Royce Motor Cars Brisbane. Requests for access and correction can be made to the Rolls-Royce Motor Cars Brisbane Resolutions Officer on the contact details set out in paragraph 10.

Rolls-Royce Motor Cars Brisbane may refuse access if a circumstance in Australian Privacy Principle 12.2 exists and will take steps reasonable in the circumstances to correct personal information if requested or if it is otherwise satisfied the information should be corrected.

To obtain access to your personal information held by Rolls-Royce Motor Cars Brisbane, you will need to provide proof of your identity and be reasonably specific about the information you require. Rolls-Royce Motor Cars Brisbane may charge you a reasonable administration fee, which reflects the cost to Rolls-Royce Motor Cars Brisbane of providing access in accordance with your request. Access will normally be given in the manner requested if it is possible or otherwise Rolls-Royce Motor Cars Brisbane will take reasonable steps to give access in a way that meets your needs and the needs of Rolls-Royce Motor Cars Brisbane.

If Rolls-Royce Motor Cars Brisbane refuses a request for access or correction, written reasons for the refusal and details of complaint mechanisms will be provided.

Rolls-Royce Motor Cars Brisbane will endeavour to respond to a request for access or correction within 30 days from the request.

 

  1. Complaints - personal information

If you believe that Rolls-Royce Motor Cars Brisbane has not dealt with your personal information in a manner that complies with the Privacy Act and the APPs, you should contact the Rolls-Royce Motor Cars Brisbane Resolutions Officer on the contact details set out in paragraph 10. Generally, you will be required to put your complaint in writing.

Privacy complaints will:

  • be treated seriously;
  • be dealt with promptly;
  • be dealt with in a confidential manner; and
  • not affect existing obligations or the commercial arrangements between you and Rolls-Royce Motor Cars Brisbane.

The Rolls-Royce Motor Cars Brisbane Resolutions Officer will commence an investigation into your complaint and inform you of the outcome of the complaint following the completion of the investigation.

In the event you are dissatisfied with the outcome of the complaint, you may refer your complaint to the Office of the Australian Information Commissioner.

 

  1. How to contact Rolls-Royce Motor Cars Brisbane

For further information or enquiries regarding Rolls-Royce Motor Cars Brisbane’s handling of personal information, or to opt-out of receiving any promotional communications, please contact the Rolls-Royce Motor Cars Brisbane Resolution Officer on the following details:

Rolls-Royce Motor Cars Brisbane Resolutions Officer/ Marketing Manager

800 Ann St

Fortitude Valley QLD 4006

sales@rolls-roycemotorcars-brisbane.com.au

Phone: 07 3853 0200

 

  1. Transparency

A copy of this Privacy Policy will be made available to anyone who requests it and a link to this Privacy Policy will be provided from the website www.rolls-roycemotorcars-brisbane.com.au .

A request for a copy of this Privacy Policy may be made to the Rolls-Royce Motor Cars Brisbane Resolutions Officer on the details in paragraph 10 or by calling 3853 0200.

 

  1. Changes to this Privacy Policy

This Privacy Policy may be reviewed and amended from time to time. Any updated Privacy Policy will be made available on the website www.rolls-roycemotorcars-brisbane.com.au or otherwise on request.

 

  1. Privacy and Collection Statements

Rolls-Royce Motor Cars Brisbane may also issue privacy and collection statements through its website or other points of contact and collection which will refer to this Privacy Policy but will also give more specific information about the collection, use and disclosure of personal information being collected at that time (by reference to the relevant circumstances of collection).

How we use cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

 

Use of cookies by Rolls-Royce Motor Cars

Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around.  No personally identifiable information is collected by the cookies on our sites. 

The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.

 

Disabling/Enabling all cookies

You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.

Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Disabling/Enabling specific cookies

Rolls‑Royce Motor Cars are working to provide the ability for you to manage your cookie preferences within our website, but this is functionality is currently under development. As an interim step we have detailed below all the cookies set by our websites, their purpose and details of how to opt out where available.

 

More information about cookies

There are four main types of cookies used by websites. These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide;  

Strictly Necessary Cookies – Enable services you have specifically asked for

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies – Collect anonymous information on the pages visited

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies – Remember choices you make to improve your experience

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

The tables below explain the cookies we use and why. The information is updated regularly but if a discrepancy is found then please contact us.

 

COOKIE NAME PURPOSE TYPE DURATION
Car Configurator RROCXML
SESSIONID
This cookie is needed to identify the user's configurator session within the car configurator system. Strictly Necessary Session Only
JSESSIONID JSESSIONID This cookie indicates that an annoymised user is actively using the site and is used to measure how many users are visiting the site at any given time. This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
Load Balancer Cookies ARPT1
ARPT2a
ASPSESSIONID
CCCRSAQD
These cookies are used to help ensure that the content of your page loads quickly and effectively by distributing the workload across web servers. They are deleted when you close your browser. Strictly Necessary Session Only
Webtrends WT_FPC Used for maintaining anonymised session and user identification across the websites sub-domains. Performance 10 Years
Responsive Anonymously tracks what device type the site is being accessed on (based on screen resolution) - PC / Tablet / Smart phone. Performance 1 Day
ACOOKIE is used for anonymised cross domain tracking e.g. Recording if a visitor moves between www.rolls-roycemotorcars.com and pre-owned.rolls-roycemotorcars.com Performance 2 Years
WT_NAVI is set in order to track which navigation elements are used when navigating the site (main menu, teaser, footer etc.) Performance Session Only
Google Analytics __utma Records anonymised data about a users visits to a site including: first visit (unique visit); last visit (returning visit); Days and Visits to purchase calculations etc. Performance 2 Years
__utmb 
& __utmc
These cookies work in tandem to calculate visit length. Google __utmb demarks the exact arrival time, then Google __utmc registers the precise exit time of the user. Performance Both expire after 30 mins of inactivity
_utmz notes where an annoyomised visitor arrived from, grouping the information into type e.g. via a search engine, social media, direct. This cookie also registers what keyword generated the visit (if relevant) plus geolocation data, to nearest city. Performance 6 Months
__utmv creates groupings based on anonymised user actions, for example, create a group for all visitors who viewed a particular link or advert. Performance 2 Years
_ga (Universal Analytics) This cookie is used to store a unique client identifier (Client ID), which is a randomly generated number. Once the ID is generated it's stored in the cookie and is included with each hit / request sent to Google Analytics. This ID is later used by Google Analytics servers to calculate user, session, and campaign data. The _ga cookie is a first-party cookie that can only be accessed by the domain on which the JavaScript is run. Performance 2 Years
_gat_UA-22497816-1 used to throttle request rate.   1 minute
_gat_UA-26273664-1 used to throttle request rate.   1 minute
_gat_UA-26273664-2 used to throttle request rate.   1 minute
_gat_UA-50818797-1 used to throttle request rate.   1 minute
_gid Used to distinguish users.   24 hours
Hot jar _hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. Performance Session Only
Brightcove Player BC_
BANDWIDTH
Detects initial bandwidth capability of a visitor’s computer or device. This cookie helps to significantly improve initial rendition selection for viewing videos. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition. Performance Session Only
DoubleClick DoubleClick
Tags
DoubleClick cookies are used to help measure the effectiveness of online advertising campaigns and to try and avoid repeatedly showing adverts the user has already seen. The names and numbers of these cookies used on our site will vary, depending upon the number of advertising campaigns that are active at the time of your visit.
No personally identifiable information is used or stored by DoubleClick cookies.
Targeting/ Advertising 30 Days